Subscription and access
AIDE products are supplied as subscription software. Access is limited to authorised users and the products, modules and seat quantities purchased by the customer. Customers are responsible for maintaining appropriate user access and protecting credentials.
Acceptable use
Customers must not use AIDE unlawfully, attempt to defeat access controls, interfere with service operation, access another customer's data, or use the service to distribute malicious content.
Customer data
Customers retain ownership of data they provide to AIDE. AIDE processes customer data to deliver, secure, support and operate the service. Further information is provided in the Privacy Policy and Security Overview.
Availability and support
AIDE is operated as a cloud service and may occasionally require maintenance or experience interruption. Support is provided in accordance with the published support information or any customer-specific agreement.
Third-party services
AIDE may integrate with third-party products and marketplaces. Those services remain subject to their own terms, availability and customer configurations.
Fees and cancellation
Fees, billing frequency, seat quantities and cancellation arrangements are determined by the applicable subscription, marketplace purchase, private offer or written order. Product access may be suspended or removed when the relevant entitlement ends.
This public page is intended to provide a clear standard SaaS baseline. Enterprise, government and channel transactions may use negotiated terms or marketplace-specific agreements.