Accounts and access
Sign-in, organisation membership, roles, MFA, password recovery and access troubleshooting.
What support covers
Subscriptions and billing
Plan, seat, Marketplace and Stripe subscription questions, including product entitlement issues.
AIDE Chain
Projects, programmes, telemetry, reports, dependencies, resources, interventions and delivery controls.
AIDE Blueprint
Architecture modelling, discovery, current and future state, gaps, generated delivery work and exports.
Integrations
Supported telemetry connections including Jira, Azure DevOps, Dynamics 365 and related configuration.
Security concerns
Report suspected security issues through the customer portal or the website contact channel and mark the request as security related.
Indicative response targets
Critical
Production service unavailable or a significant security issue. Target initial response: 4 business hours.
High
Major functionality unavailable with no reasonable workaround. Target initial response: 1 business day.
Normal
General product issues, configuration assistance or questions. Target initial response: 2 business days.
Do not send credentials
Please do not include passwords, MFA codes, API secrets, private keys or other authentication credentials in a support request.
Public information
Documentation · Solution architecture · Onboarding · Integrations · Security overview · Privacy · Terms · Government buyers